Technical Support Specialist

from 2 to 5 year(s) of Experience
₹ 2,50,000 - 4,50,000 P.A.

Job Description

Roles and Responsibilities

  • Willing to work in 24X5 environment
  • Excellent Customer service skills
  • Customer service orientation and ability to work in a team
  • Good interpersonal and communication skills
  • Excellent Soft skill, Communications skills(Voice & Email) to handle customers across the globe
  • Good typing skills
  • Ensure on meeting daily KPIs
  • Receiving and making end user calls
  • Provide first level resolutions
  • Ticket creation/Categorization / Prioritization
  • Ticket escalation to respective Support Group

Incident resolution and recovery


Desired Candidate Profile

  • Excellent written and verbal communications skills (English)
  • Excellent Troubleshooting skills, search skills, ability to approach problems logically

Tier 1 Production Application trouble shooting skills Windows, Networking etc

Relevant Experience and Minimum # of Years

2 4 Years


Perks and Benefits



Education-

UG:Diploma in Any Specialization,Any Graduate

Company Profile

NexWave Talent Management Solutions Pvt Ltd

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Company Info
View Contact Details+

Contact Company:NexWave Talent Management Solutions Pvt Ltd

Salary:

2,50,000 - 4,50,000 P.A.

Role Category:

Voice

Role:

Associate/Senior Associate -(NonTechnical)

Employment Type:

Full Time, Permanent